Work the way that works best for your company and customers
TRG offers a variety of delivery models so you can choose the one that’s right for your business:
Fully Outsourced – Our employees in our operations centers. TRG can replicate your brand and business processes so that you can focus on the core aspects of your business
Co-sourced – Your facility, our people and processes. The most difficult aspect of managing a customer contact operation is the hiring, training, and day-to-day management of the staff. Take advantage of our expertise in these areas to drive high quality and efficiencies in the location of your choice.
Build / Operate / Transfer – Setting up a new contact center is not easy for most companies, but TRG does it all the time and all over the world. We’ll help you pick a location, hire the management, and build the staff. We’ll get the new facility off to the right start during the most critical period, establishing the business processes, as we do in all our locations. At the right time, we’ll transfer the world-class operation over to you so that you can run it yourself and integrate it into your operations.
Facility Acquisition & Re-badge – Do you have a customer contact operation that no longer makes sense? We can acquire the facility and run it as a TRG-outsourced service operation, providing services back to you on a standard hourly basis. You’ll get greater operating flexibility and cost savings.