/ Industries / Healthcare
Expect a healthier performance for your contact center budget
Keep up with the shifting regulatory roadmap of government rules, consumer demands, and health plan requirements. TRG programs can help you provide the required levels of service and sales support using live agents and IVR systems. And all programs are managed by TRG experts with experience in healthcare, health insurance, pharmaceuticals, and other channels of care.
Find out how TRG can help you provide the required levels of service and support, while staying HIPAA-compliant, with programs for:
Member services, including support for open enrollment
Inbound claims/benefits support
After-hours messaging services for physicians
Patient satisfaction surveys
Preferred provider organization (PPO) recruitment
Physician surveys
Disease management patient contact
Member re-enrollment/retention