Fortify Your Foresight with the Right Reporting
TRG is focused on performance management through a process that includes—but is not limited to—weekly feedback, action planning, and annual appraisals.
A cornerstone of our process is the proprietary TRG Agent Scorecard, which incorporates sales, quality, and attendance data to measure overall agent productivity. TRG Agent Scorecard data can be summarized upwards to all levels of the management hierarchy, and is used in the:
Creation of multiple metrics and weightings that are used to measure performance
Extraction of data from multiple data sources
Calculation of points for each metric based on performance vs target
Calculation of total score
Calculation of rank amongst peers