There’s no such thing as an off-the-shelf TRG program

Leverage the value of TRG’s experience in back-end systems integration, product support delivery, and implementation. Exploit the expertise of our experienced managers and operations staff. And gain instant access to customer data.

Tailor your TRG retail contact center program to:

  • Support bricks-and-mortar and on-line retailing

  • Handle customer service inquiries and related support tasks - Complaint handling - Order tracking - Issuing call tags - Written correspondence - Working with returns, refunds, and credits

  • Implement automated (IVR) and live-agent solutions for store locators, store hours, and other recurring questions

  • Centralize calling into stores to enable store personnel to focus on the customers in the store that are making purchases

  • Support e-commerce operations including e-mail and on-line chat

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