Reap the Benefits of the Right Talent
At TRG, we have streamlined the selection and hiring process through the introduction of several automated tools and screening steps. This progression enables us to consistently select and hire competent, skilled representatives as every potential agent:
Completes a job application through an applicant-friendly TRG CS portal in TRG CS location
Completes a screening interview through an applicant’s telephone or on a site-provided telephone.
Completes a language assessment for offshore or non-English-language campaigns.
Completes assessments aligned with agent job descriptions, including an evaluation of 17 different dimensions of contact center readiness
Completes a behavioral interview conducted by TRG CS recruiters as the final screening step