Experience the Advantages of the Right Proficiencies
We prepare the foundational skills of our agents using a performance-based learning methodology. This development philosophy includes five separate steps:
TRG On-Boarding covers the company overview, HR policies, company benefits, company systems, training policies, and a learning agreement
Foundation Skills Training includes communication skills, applying vocal dynamics, enculturation, customer service skills, selling techniques, and quality standards
Product-Specific Training Module deals with the client industry overview, client company background, product training, skills application, systems, scripting, and quality reinforcements
“Academy Bay” moves the agent from the classroom to full production in a staged, trainer-led transition environment
Continuing Education embraces product updates, developmental and performance enhancement, certification, and skills enhancement